agent_inbox
Inbox Agent
Turns shared inbox chaos into routed, summarised, prioritised work.
- Watches
- shared inboxes, enquiry forms, support addresses, supplier emails
- Does
- classifies messages, detects urgency, drafts replies, routes to the right person, creates tasks, updates CRM or support tools
- Human approval
- sensitive replies, complaints, pricing queries, unusual requests
- Typical outcome
- fewer missed enquiries, faster response times, less inbox admin
connects_to
example_workflow
New enquiry → agent reads message → categorises intent → checks CRM → drafts reply → creates task → human approves.